Work Experience

Shift Manager (2012-2018)

McDonald's | Caringbah, Sydney

Team Leadership & Operations:

• Supervised and coached teams of 12-15 crew members during peak lunch and dinner periods, ensuring smooth workflow and efficient task delegation

• Trained new staff on procedures, customer service standards, and food safety protocols

• Maintained team motivation and performance in a high-volume, fast-paced environment

     Performance & KPIs:

• Consistently met daily KPIs for speed of service, order accuracy, and customer satisfaction

• Monitored service quality and resolved customer issues promptly to maintain store standards

• Assisted with shift reporting, tracking performance metrics, and identifying areas for improvement

      Inventory & Financial Tasks:

• Coordinated inventory levels for food and supplies, minimising waste and ensuring availability during peak periods

• Corresponded with suppliers on weekly basis to ensure timely delivery of store supplies

• Assisted with cash handling, end-of-shift sales reconciliation, and basic financial reporting

Sales Representative (2018-2023)

The Good Guys | Moore Park, Sydney

Sales & Product Expertise:

• Assisted an average of 40+ customers daily across diverse product categories including:

1. Brown goods: TVs, audio systems, home entertainment

2. White goods: Refrigerators, washing machines, dishwashers

3. Kitchen appliances: Microwaves, ovens, cooktops

4. Computers & phones: Laptops, desktops, smartphones, accessories

• Provided product recommendations based on customer needs, technical specifications, and budget

• Demonstrated deep knowledge across consumer electronics, home appliances, and IT products

Sales Performance:

• Generated $7,000+ in average daily sales, consistently

• Exceeded monthly KPIs by an average of 82% 

• Used CREATE model (consultative selling approach) to understand needs and close sales

• Built repeat customer base through personalized service and follow-ups

Customer Relationship Management:

• Managed customer data, sales activities, and follow-ups using Salesforce and internal CRM systems

• Conducted regular follow-ups to ensure order completion, delivery coordination, and customer satisfaction

• Provided high-quality customer service during COVID-19 lockdowns, assisting with logistics and operations

Skills Applied:

Consultative selling, Product knowledge, Salesforce, Customer Relationship  Management, Target achievement,  Cross category expertise.